Become a Serenity Ways partner
Serenity Ways is a luxury concierge specialised in wellness and longevity travel. We partner with a small number of clinics, retreats and health resorts around the world, and we recommend them personally to our clients. We select each one carefully, and we build long-term partnerships where both sides win.
This page sets out what we ask of every partner, and what partners receive in return.
A strict selection
We select our partners carefully. To be clear upfront, not every property that asks to join is accepted.
We work with a limited number of partners whom we trust and know extremely well. We test their programs and the guest experience on a regular basis. Places in the collection are therefore limited, and each partner is one we can recommend from first-hand experience.
Obviously, we avoid testing the wellness clinics and health resorts which would not be a match with our demanding international clientele. We focus on life-changing properties, which offer an unparalleled level of experience, genuine care and a proven track record to deliver consistently.
Our attention to detail is at the heart of every recommendation we make. When we advise a client to choose a retreat or a clinic, it is the right client for the property, and the right property for the client.
What we ask of our partners
Every partner of Serenity Ways commits to the following:
- Amenities for our clients: each Serenity Ways client receives exclusive complimentary perks during their stay: room upgrade, spa credit, early check-in and late check-out, special treatments, transfers.
- Commission on every booking. We charge no membership or marketing fees. We work on commission only.
- Commissions paid within two weeks after the end of the guest's stay. Partners who do not pay commissions on time are removed from our selection.
- A link to our website, from the partner's website, displaying our "Selected by Serenity Ways" badge.
- Replies within four hours, for every information and booking request, during working hours.
- Updates when something changes, whether it is public prices, program information, seasonal offers or key members of staff.
- One invitation per year, so that a senior member of our team experiences the partner's offer like a regular client. The stay is typically one week, or the length of the most representative program or experience.
What partners receive
- Bookings through our technology and advisory service. Partners praise our booking technology and our one-to-one concierge service. We confirm prices and availability in real time or quasi real time.
- A dedicated page, on serenityways.com, with a link to the partner's official website.
- The "Selected by Serenity Ways" badge, which partners display on their own website alongside their consortia memberships and their group affiliations.
- Visibility in the right company, as our partners appear alongside the most emblematic wellness retreats and health resorts in the world.
- Expert feedback - this is usually the most valuable part of working with us - our team stays in close contact with each partner to help improve its offer, the experience of our clients and our conversion rates. It raises their offer across all distribution channels.
- Partner workshops for the owners, managing directors and the directors and the sales and marketing of wellness clinics and health resorts, on topics that matter to them. Nothing is recorded, and everyone shares their experience openly.
How to join
Please write to concierge@serenityways.com with the details of your clinic, retreat or health resort. We reply to every request.